FAQs

1.) How long do your items take to ship?

All pre-made items will ship out same or next day. Please see Instagram Highlights for most up-to-date ready to ship items 

Items typically take 1-2 weeks to make and ship out.

FREE SHIPPING:  

all eligable orders for free shipping will be sent out through standard shipping which is untracked and uninsured. We are not responsible for lost or stolen packages. You do have the option to upgrade to tracked packet at checkout. 

2.) When should I place an order to receive on time?

The customer's responsibility for on-time delivery is to place their order at least 3-4 weeks ahead of time and to include the date and festival needed for. International customers must order at least 5 - 6 weeks ahead. 

3.) Can you ship something out faster for me?

We do have an option for a rushed order for an extra fee, please message us BEFORE you order if you have questions. 

4. Sales & Discounts

We hold sales at various times throughout the year. Please note that we do not accept any returns or exchanges, especially during a major sale. Sale and markdowns cannot apply to previous purchases. Discount codes cannot be applied to previous purchases. 


5. What sizes do you offer?

small, medium, large. Please refer to the sizing chart link below

6. Where are your products made?

All of our products are handmade with love in Canada's capital, Ottawa

7. Can I custom order something?

Yes! Please see below link for custom orders and details

9. How do I wash my items?

Hand-wash gently in cold/mild water with detergent soap. Lay flat to dry. Keep item on hanger when not in use. Do NOT iron or use bleach or chlorine on any garment!
Metallic finishes will last longer if you hand wash them in cold or cool water, and let them air dry.

10. Supply Availability

I cannot guarantee that each rave bra made will look exactly as the one shown in the picture due to product and supply availability at my suppliers. For example on the poison ivy costume, the leaves may be a bit of a different green or a different shape. But I do guarantee it will still look beautiful when I'm finished.

11. Bra sizing?

I do not use Victoria secret bras. I highly suggest you try on bras from other lingerie suppliers to ensure your size before ordering. If my supplier does not have a specific bra I use in the colour to style I will use the sister size. Ie a 34C true fit will also fit a 36B and 32D for sister sizes

12. How can I keep up to date with your shop?!

Keep up with frequent updates about new products, giveaways and discount codes, by following us on our social media account or by subscribing to our newsletter.

Instagram: @ElectricCoutureDolls