Processing and Shipping

All pre-made items will be shipped out next day through Canada Post.
Generally a made to order item can take between 1-10 business days (depending on busy seasons) to be shipped out, please take this into consideration when purchasing. Essentially all items are made to order except the ones found in “ready to ship” section. 
Small Packet Air mail does not include tracking or insurance therefore we will not be held responsible to any lost, stolen or damaged packages. We strongly suggest upgrading to tracked packet. 

Please Allow 3-4 weeks for custom orders to be processed, not including shipping.
FREE SHIPPING:
eligible orders for free shipping will be shipped out through standard shipping which does not include tracking. Upgrading to tracked packet is a strongly suggested option. 

You will receive a shipping confirmation and tracking number (with the exception of small packet that does not include a tracking number) when your order ships (Canada & USA). You can also follow your package on USPS website if you are ordering from the states as they will show more up to date info on your package once in your country (again only if you chose a tracked packet option).

I am not responsible for any damages that may occur in the mail. If you receive your package and it was damaged by mail and you chose tracked packet or priority packet I will be able to start a dispute with Canada post we cannot do this with small packet as there is no tracking and no insurance on these packages. I am not responsible for any "lost or stolen packages." Purchasing extra insurance is an option. Priority shipping is an option at checkout. 

I am not responsible for a package taking longer in customs than the expected shipping times.
If a package is returned to us you will have to re-pay for shipping we do not offer refunds in this case as all items are made to order and very customization so we do not keep stocked items. 

International Buyers:

Buyers from across the ocean please note the standard shipping price is approx 1-3 weeks. If you need faster shipping it is always an option at checkout. 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.